COVID-19 Practice Policy
Updated 9/11/2021
Walk-in Patients
We are currently not accepting walk-in patients. Please call reception if there is an urgent need for a consultation.
Patients with flu like illness
Anyone with fever, runny nose, cough, sore throat, or shortness of breath will need to have a negative COVID test. Please call reception to discuss the practice procedures in regards to any face to face consultation (likely car consult). Alternatively, a video consultation can be made or we can direct you to the appropriate services.
Telehealth consults
Ashford Avenue Family Practice we will be offering video calls as our preferred medium of telehealth during this difficult time. Unfortunately, due to recent changes to Medicare rebates by the Federal government, short telephone consults will only be offered if video calls are not suitable. Please ask reception if there are any further queries.
As per Medicare regulations, video consultations are only available to those who have been to the practice in the last 12 months. It is also a requirement for the patient to be present during the consult. E.g. a consult for a child means the child will need to be viewed on the video.
New patients will have to present to the practice for their first consultation. A number of specialised consultations including mental health care plans will continue to be privately charged.
Face to face consults
All patients coming to the practice for a face to face appointment will be required to wear a mask. Please bring a mask with you for all face to face appointments. Please note we will not be making exceptions to this rule apart from young children who are under 12 years old.
Updated 9/11/2021
Walk-in Patients
We are currently not accepting walk-in patients. Please call reception if there is an urgent need for a consultation.
Patients with flu like illness
Anyone with fever, runny nose, cough, sore throat, or shortness of breath will need to have a negative COVID test. Please call reception to discuss the practice procedures in regards to any face to face consultation (likely car consult). Alternatively, a video consultation can be made or we can direct you to the appropriate services.
Telehealth consults
Ashford Avenue Family Practice we will be offering video calls as our preferred medium of telehealth during this difficult time. Unfortunately, due to recent changes to Medicare rebates by the Federal government, short telephone consults will only be offered if video calls are not suitable. Please ask reception if there are any further queries.
As per Medicare regulations, video consultations are only available to those who have been to the practice in the last 12 months. It is also a requirement for the patient to be present during the consult. E.g. a consult for a child means the child will need to be viewed on the video.
New patients will have to present to the practice for their first consultation. A number of specialised consultations including mental health care plans will continue to be privately charged.
Face to face consults
All patients coming to the practice for a face to face appointment will be required to wear a mask. Please bring a mask with you for all face to face appointments. Please note we will not be making exceptions to this rule apart from young children who are under 12 years old.
