Please note the following important information with regards to our current policy during the COVID-19 pandemic.
We are currently not accepting walk-in patients. Please call reception if there is an urgent need for a consultation.
Anyone with fever, runny nose, cough, sore throat, or shortness of breath will not be allowed entry into the practice. Please call reception for a video consultation or we can direct you to the appropriate services.
Telehealth consults
Ashford Avenue Family Practice we will be offering video calls as our preferred medium of telehealth during this difficult time. Unfortunately, due to recent changes to Medicare rebates by the Federal government, short telephone consults will only be offered if video calls are not suitable. Please ask reception if there are any further queries.
As per Medicare regulations, video consultations are only available to those who have been to the practice in the last 12 months. New patients will have to present to the practice for their first consultation. A number of specialised consultations including mental health care plans will continue to be privately charged.
Face to face consults
All patients coming to the practice for a face to face appointment will be required to wear a mask. Please bring a mask with you for all face to face appointments. Please note we will not be making exceptions to this rule apart from young children who are unable to keep a mask on.
We are currently not accepting walk-in patients. Please call reception if there is an urgent need for a consultation.
Anyone with fever, runny nose, cough, sore throat, or shortness of breath will not be allowed entry into the practice. Please call reception for a video consultation or we can direct you to the appropriate services.
Telehealth consults
Ashford Avenue Family Practice we will be offering video calls as our preferred medium of telehealth during this difficult time. Unfortunately, due to recent changes to Medicare rebates by the Federal government, short telephone consults will only be offered if video calls are not suitable. Please ask reception if there are any further queries.
As per Medicare regulations, video consultations are only available to those who have been to the practice in the last 12 months. New patients will have to present to the practice for their first consultation. A number of specialised consultations including mental health care plans will continue to be privately charged.
Face to face consults
All patients coming to the practice for a face to face appointment will be required to wear a mask. Please bring a mask with you for all face to face appointments. Please note we will not be making exceptions to this rule apart from young children who are unable to keep a mask on.
